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Bill Poelma's profile image
Bill Poelma posted 02-13-2024 12:47

Is there a way for a supervisor to receive a notification when a work order is created in their queue?

Vivek Nagre's profile image
Vivek Nagre

Yes, you can send a notification to the supervisor of the labor when any work order is created and labor gets assigned to the task or work order. To achieve this, you need to create a communication template and role with a labor-people-supervisor relationship. To trigger this communication on specific conditions, like whenever labor is assigned to a work order and the status is changed to APPR or INPRG, you can write an attribute script to check both conditions.

You can follow below given link.

https://moremaximo.com/discussion/communication-template-actions-and-escalations