An update... IBM support helped solve the problem. Turns out it is some issue with the O&G/HSE add-on installer. The solution was to perform an additional updatedb! I ended up running updatedb twice and it solved the problem and updated the class bindings correctly. Hope this tip is helpful to...
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Starboard MSUG Slides.pdf
Hi Deepa, Then possible issue is WONUM generated through add method but while save some exception occur because of that work order data not saved. Please check system log and error log for this issue. In past we encounter this issue where user was getting success message of work order generation...
Hi Pankaj, The workorder is not present in the db too,neither in audit table. I checked and I was trying to replicate the issue. I am having access to the siteid where wo is getting generated.
My first guesses would be: There's something wrong with the SiteID for one of the users involved. Check their settings for using the Site ID as a display filter. One of the Users could be in a Security Group that has data restrictions on the WORKORDER object that hide the record from them.
Hi Deepa, Please check any security restriction applied on workorder tracking application because of which generated workorder is not qualifying in workorder tracking application. Did you check generated workorder in database? If work order is present in workorder table but not loaded in...
Hi All, We found that workorder generated from a pm is not found. After users are generating the pm, it shows the wonum but on searching the wonum in the wotrack application, we don't find it. We tried duplicating the pm and generate the wo, but this time we can access the workorder. What can be...
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