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RE: Assignment vs. Responsibilities Fields

Two additional relevant points that I think are worth mentioning . . . When assigning work using Work Group and Lead, the values displayed for Lead are people that belong to the Work Group - this is useful, enabling PM work orders to be defined for a Work Group and then finally assigned to...

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RE: Assignment vs. Responsibilities Fields

I like the answer from the other and your question opens a whole can of worms. Firstly, Maximo for ITSM and TAMIT is now IBM Control Desk. Essentially has Maximo under the covers, but a heap on top to support the IT world. Responsibility fields: As was noted about the history lesson, one thing...

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RE: Assignment vs. Responsibilities Fields

Your explanation is good but I would also put examples in the training material. Example 1: Person (patient) is on dialysis. Lead/supervisor is the nurse-in-charge. Assignment is to whomever is going to give the actual treatment. Example 2: Computer needs software updated. Owner is whomever...

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RE: Assignment vs. Responsibilities Fields

I think I'd approach it from a historical perspective, like this: From the early days of Maximo, the way work was doled out & tracked was by use of the Supervisor, Work Group, and/or Lead fields; and that's all that was available. Then came the era where they tried to implement &...

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Assignment vs. Responsibilities Fields

I am working with a client right now who is really struggling to understand the difference between Assigning work orders on the Assignments tab and designating ownership or a Lead, Supervisor, etc. in the Responsibilities fields. We are trying to put together an explanation for their training...

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Assignment vs. Responsibilities Fields

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RE: Work Order Priority vs. Asset, Location and even SR Priority

Great question, but also a lot of confusion too. In the work order application, there is the work order priority and location/asset priority fields are displayed, with the third being the calculated priority which is hidden. Calc priority is defined by the following matrix that can be accessed...

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RE: Work Order Priority vs. Asset, Location and even SR Priority

We use a very simple P1-P5. 1 - Emergency 2 - Urgent 3 - High 4 - Medium 5 - Low Since we are in Hospitality and customer facing our priorities are not based entirely on the issue, but who is impacted. Ex. A light out in an office is lower (P4) than a light out in the "front of house"...

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RE: Work Order Priority vs. Asset, Location and even SR Priority

I love the question, I've wrangled with it on and off for a long time now, and I'm eager to see other people's feedback. For the question about the SR being ranked 1 - 4 with 1 = emergency, I believe that comes from the IT industry, ITIL guidelines (see https://wiki.en.it-processmaps.com/index...

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Work Order Priority vs. Asset, Location and even SR Priority

The out-of-the-box work order priority field is simply a number field that allows you to enter a number up to 9999999. Most organizations tie it to a simple domain or turn on one of the IBM algorithms in the back end. My understanding is that the algorithms add up the asset priority and the...