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  • 1.  Can a DB backup from MAS be used on a different server if you don't use the MongoDB from the original?

    Posted 10-01-2025 09:30

    I stood up a quick dev environment and restored a backup of another Manage server to have certain data to work with. Manage works and I can add new users in MAS and they sync to Manage, but get an error when trying to list users in MAS and the maxadmin user isn't usable since I can't see it in MAS to edit it. 

    Is there a way to get the newly installed MongoDB working with the old Manage, or am I 100% going to need a backup of the MongoDB from the other server?


    #MaximoApplicationSuite

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    Thanks,
    Andy
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  • 2.  RE: Can a DB backup from MAS be used on a different server if you don't use the MongoDB from the original?
    Best Answer

    Posted 10-01-2025 14:35
    Edited by Andrew Meuse 11-10-2025 08:49

    You can clear the masissuer field in the Manage database on the maxuser table & re-enable the masusersync cron task to have it push users from Manage to MAS as if it was a fresh 7.6.1.3 to MAS upgrade. Then login with the MAS superuser to reset the password. 



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    Steven Shull
    Naviam
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  • 3.  RE: Can a DB backup from MAS be used on a different server if you don't use the MongoDB from the original?

    Posted 10-02-2025 08:33

    That did it. Thanks!



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    Andrew Meuse
    JFC & Associates
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    Original Message