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  • 1.  Error when viewing attachment

    Posted 04-22-2024 22:39

    Hi Everyone,

    I have attached a txt file into a record in People application, then execution "View Attachments" function, I get the following error like below (Please see text and screenshot as bellow):

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at you@your.address to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Can you please give me guide/pointers on how to resolve this issue? Thanks.


    #Administration
    #EndUser
    #EverythingMaximo
    #MaximoUserGroups

    ------------------------------
    [Acey] [Nguyen]
    [NGS]
    ------------------------------


  • 2.  RE: Error when viewing attachment

    Posted 05-13-2024 23:54

    Today, I have tested view attachment function again and I got an error as below:

    Can anyone help? Thanks.



    ------------------------------
    [Acey] [Nguyen]
    [NGS]
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    Original Message


  • 3.  RE: Error when viewing attachment

    Posted 05-14-2024 15:39

    Hi @Acey Nguyen"

    Maximo has properties tu define where attachments are saved. 

    mxe.doclink.doctypes.topLevelPaths 

    Here you will see a path stored where the attachments are saved. So, copy and paste it into a browser or file explorer and see if it responds.

    You can try, in your case, removing the jpg from the reference... that is, 192.168.18.176/ATTACHEMENTS/

    The domain user "maximo" (application owner) writes the attachments to that path. If someone removed this user's permission to write there, an error like the one you have appears. I'm not saying that's the problem, but it's possible.

    Regards!



    ------------------------------
    Martin Fabra
    ARSAT S.A. - Actively seeking employment
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    Original Message


  • 4.  RE: Error when viewing attachment

    Posted 05-16-2024 22:01

    Hi Martin Fabra, I have tried like this: http://192.168.18.176/ATTACHEMENTS , and still got message as below:



    ------------------------------
    [Acey] [Nguyen]
    [NGS]
    ------------------------------

    Original Message


  • 5.  RE: Error when viewing attachment

    Posted 10-18-2024 10:38
    Edited by Christopher Winston 10-19-2024 19:31

    Hi,

    Could you kindly verify that the following properties are consistent in your environment?

    1. Navigate to the People application, and under More Actions, select Manage Folders.

      • Locate the Attachment document folder and confirm the default file path.
      • Document Folder: Attachment
      • Default File Path: C:\DOCLINKS\ATTACHMENTS (Might differ in your case)

    2. Open the System Properties application, search for the following properties and confirm the values are similar

      • mxe.doclink.doctypes.defpath = C:\DOCLINKS
      • mxe.doclink.doctypes.topLevelPaths = C:\DOCLINKS
      • mxe.doclink.path01 = C:\DOCLINKS = http://your_ip_address
    3. Lastly, please ensure the existence of the folder at C:\DOCLINKS on your system.

    After verifying these properties, try adding a new file and attempt to open it to ensure proper functionality.



    ------------------------------
    Hariprasad R
    ------------------------------

    Original Message


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