Maximo Open Forum

After a Windows update last night I started our Dev system this am.  There are so many variables that I cannot say for certain what the cause is, but the  Manage Inspection Forms page will not load.  It invokes a new tab with the maximo-x page, but the page never loads.  I have checked this APAR online: IV99133: MAXIMO-X INSPECTION APPLICATION IS NOT OPENING

It indicates a modification to the maximo-login.html file.  I compared the file in Dev to the one in Prod (Inspection forms open in prod) and they are the same.  Does anyone have any ideas as to what to check?

In monitoring the logs, I see these errors anytime Manage Inspection Forms is selected:

[5/28/24 9:06:54:158 EDT] 00000181 SystemOut     O &&& empty error
[5/28/24 9:06:54:174 EDT] 00000181 SystemOut     O 28 May 2024 09:06:54:174 [ERROR] [MAXIMO] [CID-MXOSLC-192998] null
java.lang.NullPointerException: null
    at psdi.iface.mos.MosDetailInfo.setAltKeys(MosDetailInfo.java:422) ~[businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.loadMosDetails(ObjectStructureCacheImpl.java:286) ~[businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:182) [businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl.java:73) [businessobjects.jar:?]
    at psdi.mbo.AbstractMaximoMTEnabledCache.getCache(AbstractMaximoMTEnabledCache.java:81) [businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCache.getMosInfo(ObjectStructureCache.java:120) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.LocalURIGenerator.getEncodedMboID(LocalURIGenerator.java:171) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.setPersonAndImgRefs(WhoamiRouteHandler.java:81) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.handleRequest(WhoamiRouteHandler.java:54) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1240) [commonweb.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:677) [commonweb.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687) [javax.j2ee.servlet.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.j2ee.servlet.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilter(HttpXFrameOptionsFilter.java:38) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.MTContextFilter.doFilter(MTContextFilter.java:53) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909) [com.ibm.ws.runtime.jar:?]
[5/28/24 9:06:54:174 EDT] 00000181 SystemOut     O 28 May 2024 09:06:54:174 [ERROR] [MAXIMO] [CID-MXOSLC-192998] BMXAA7733E - There was an error loading the Object Strcuture cache: null
    null
psdi.util.MXSystemException: BMXAA7733E - There was an error loading the Object Strcuture cache: null
    null
    at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:207) ~[businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.init(ObjectStructureCacheImpl.java:73) ~[businessobjects.jar:?]
    at psdi.mbo.AbstractMaximoMTEnabledCache.getCache(AbstractMaximoMTEnabledCache.java:81) [businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCache.getMosInfo(ObjectStructureCache.java:120) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.LocalURIGenerator.getEncodedMboID(LocalURIGenerator.java:171) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.setPersonAndImgRefs(WhoamiRouteHandler.java:81) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.handleRequest(WhoamiRouteHandler.java:54) [businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1240) [commonweb.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:677) [commonweb.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687) [javax.j2ee.servlet.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.j2ee.servlet.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilter(HttpXFrameOptionsFilter.java:38) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.MTContextFilter.doFilter(MTContextFilter.java:53) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909) [com.ibm.ws.runtime.jar:?]
Caused by: java.lang.NullPointerException
    at psdi.iface.mos.MosDetailInfo.setAltKeys(MosDetailInfo.java:422) ~[businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.loadMosDetails(ObjectStructureCacheImpl.java:286) ~[businessobjects.jar:?]
    at psdi.iface.mos.ObjectStructureCacheImpl.loadIntegrationDictionary(ObjectStructureCacheImpl.java:182) ~[businessobjects.jar:?]
    ... 40 more
[5/28/24 9:06:54:174 EDT] 00000181 SystemOut     O &&& empty error
[5/28/24 9:06:54:174 EDT] 00000181 SystemOut     O 28 May 2024 09:06:54:174 [ERROR] [MAXIMO] [CID-MXOSLC-192998] null
java.lang.NullPointerException: null
    at psdi.iface.mos.ObjectStructureCache.getMosInfo(ObjectStructureCache.java:120) ~[businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.LocalURIGenerator.getEncodedMboID(LocalURIGenerator.java:171) ~[businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.setPersonAndImgRefs(WhoamiRouteHandler.java:81) ~[businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.WhoamiRouteHandler.handleRequest(WhoamiRouteHandler.java:54) ~[businessobjects.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.handleRoute(MaximoOslcProviderServlet.java:1240) ~[commonweb.jar:?]
    at com.ibm.tivoli.maximo.oslc.provider.MaximoOslcProviderServlet.doGet(MaximoOslcProviderServlet.java:677) [commonweb.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:687) [javax.j2ee.servlet.jar:?]
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.j2ee.servlet.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1235) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:179) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:143) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:96) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.HttpXFrameOptionsFilter.doFilter(HttpXFrameOptionsFilter.java:38) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at psdi.webclient.system.filter.MTContextFilter.doFilter(MTContextFilter.java:53) [classes/:?]
    at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:197) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:90) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:979) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1119) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:82) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:966) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1817) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:382) [com.ibm.ws.webcontainer.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:465) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:532) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:318) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775) [com.ibm.ws.runtime.jar:?]
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905) [com.ibm.ws.runtime.jar:?]
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1909) [com.ibm.ws.runtime.jar:?]

It turned out to be a missing index in the TLOAMLICENSE object.  Once that was added, inspection forms was able to be accessed again.