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  • 1.  Maximo Mobile Ticket Templates

    Posted 11 days ago

    Hi! 

    Can anyone give me a hint, how to enable in SRMOBILE using ticket templates? 

    I created template, permisions for read MXAPITKTEMPLATE granted, query in also returns template, but on create new request i see only classifications and nothing more



    ------------------------------
    Andrey Ilinskiy
    Handz.on
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  • 2.  RE: Maximo Mobile Ticket Templates

    Posted 7 days ago

    Make sure the same classification that is enabled for "Show in Service Request Work Center" is tied to the ticket template. For example, in a demo system, there is a HEATAIR to indicate a heating/air conditioning issue. It has the Use With tied to SR. 



    When you get into ticket templates, it needs to have the same classification. This causes it to prompt for this option when you pick that it's related to heating and air. 



    I would test this in the web first. In mobile, you will need to force a refresh of lookup data after configuring this. 



    ------------------------------
    Steven Shull
    Naviam
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    Original Message


  • 3.  RE: Maximo Mobile Ticket Templates

    Posted 6 days ago
    Edited by Andrey Ilinskiy 6 days ago

    Thanks! I found an issue. 

    If we have under classification other classifications, then in SRMOBILE it shows only classifications, but not ticket templates. So, to show tickettemplates it should be last level in classification hierarchy 



    ------------------------------
    Andrey Ilinskiy
    Handz.on
    ------------------------------

    Original Message


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