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  • 1.  Reload error and error 500 internal error

    Posted 12-13-2023 16:46
      |   view attached

    Hi, since we have rolled out SSO (SAML) in 7.6.1.2 users are getting Reload errors (error code 401 - see attachment), as well as occasional 500 Internal Server Error.

    Has anyone seen this and what was the fix?

    Any help would be greatly appreciated.


    #MaximoUserGroups

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    Steven Allen
    John Holland
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  • 2.  RE: Reload error and error 500 internal error

    Posted 12-14-2023 10:31

    We also are seeing this after going to 7.6.1.3 and SSO . We have set up 2 aliases for logons.   Example might be:   maximoproduction/maximo or maximoproduction.abc.int/maximo.   We have found that the fully qualified url - maximoproduction.abc.int/maximo works more efficiently with far fewer of these pop ups and runs the KPI's off the start centers more efficiently.  Still seeking root cause.



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    Daniel Beyler
    Allison Transmission
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  • 3.  RE: Reload error and error 500 internal error

    Posted 12-15-2023 14:00
    Edited by Viet Tran 07-10-2025 18:31

    Check the Load Balancer's session timeout, and Websphere LTPA token timeout. They are different to Maximo's session timeout but also have the same power of kicking you out mid-session. I have some notes about it in this post:

    https://relia.app/2022/06/common-issues-when-setting-up-maximo-with-a-load-balancer/



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    Viet Tran
    Relia
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  • 4.  RE: Reload error and error 500 internal error

    Posted 07-10-2025 07:00

    Hi Viet, i'm trying to go to the url you posted. I resulted in : 

    This site can't provide a secure connection

    blog.relia.app sent an invalid response.

    IS there another way to read your advice?

    Thanks in advance.

    Kin dregards,

    Hessel



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    Hessel Ebbes
    VMI GROUP
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  • 5.  RE: Reload error and error 500 internal error

    Posted 07-10-2025 18:32

    Bad link. Sorry about that. Here is the correct one: https://relia.app/2022/06/common-issues-when-setting-up-maximo-with-a-load-balancer/



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    Viet Tran
    Relia App Development & Consulting
    https://relia.app
    ------------------------------



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