Maximo Open Forum

Hi I have got the same issue !! Hopefully someone could help ! I did what IBM website said but nothing changed.

Could that be because email notifications are disabled ? 

I have same issue with relay-gmail.com .  I have had it working for years and now it no longer works as of sometime last month.

I have turned on email logging and think the issue is that Maximo is sending the HELO attribute in the SMTP message as localhost.  This attribute should be a fully qualified domain name of your maximo server.

I have no idea where maximo gets this value from...   search continues.

I have not personally tested this, but if Jeff Seward's comment is correct then you can add the HELO host by adding the property  mail.smtp.localhost in your Maximo properties app and setting it to the desired host.  The  mail.smtp.localhost property is a standard Java Mail property and the entire property set from the Maximo properties app is passed into the mail configuration, so this should also get included.

Note that Maximo does not set this property out of the box.

- Jason

Fixed my problem just now...    I updated my hosts file on linux and put the fully qualified domain name in the first line...

192.168.24.xxx    centos1.mydomain.ca centos1
127.0.0.1    localhost localhost.localdomain localhost4 localhost4.localdomain4
##::1          localhost localhost.localdomain localhost6 localhost6.localdomain6

Thanks Jason..  your solution is likely the best practice solution....   will try that too.