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DESIREE HARSHMAN's profile image
DESIREE HARSHMAN posted 07-09-2026 08:37

I am wanting to create a survey in the inspection forms application, where I can create a communication template that will trigger an email once the work order is in COMP status. It needs a URL that will link back to the survey.  Since Maximo doesn't use Maximo-x anymore is there a way to configure a URL that takes you to the survey?  Any thoughts on this process or any other ideas would be a great help.  Thanks in advance!

Steven Shull's profile image
Steven Shull

The important part here is understanding whether the user answering the survey is an entitled Maximo user. In newer versions of MAS, it is possible to utilize a guest access flow for Service Requests but not for inspections. If they're licensed users, you can send them a URL that allows them to launch directly to the inspection record. 

In Control Desk (the pre-cursor to Maximo IT), there was a survey feature that was available as part of self-service. The guest access flow wouldn't support it directly, meaning you would need a user account for each user, but you could allow them to execute a survey without a license.