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RE: Assignment vs. Responsibilities Fields

Two additional relevant points that I think are worth mentioning . . . When assigning work using Work Group and Lead, the values displayed for Lead are people that belong to the Work Group - this is useful, enabling PM work orders to be defined for a Work Group and then finally assigned to...

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RE: IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

This is a hard one to even answer. Steven is correct about the security. Learned that the hard way. I'd do the following before sending off to IBM Support reinstall the app, do not accept the lookup Select the app menu Select Settings Select Advanced Settings Select Logging ...

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RE: IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

The fact that you have those permissions means the security has been altered as Anywhere Administration should have READ access. I've attached a CSV of what the applicationauth table looks like for this group in an unmodified environment. I didn't think about the ASSET/LOCATION app access but...

AnywherePermissions.csv

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RE: IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

Thanks Steven for your valuable inputs. I am currently reviewing the security permissions of ANYWHERE SERVICE REQUEST security group. Here's what is setup, I will grant access now according to your advise. Authorize Group for All Sites? CHECKED Authorize Group for All Storerooms? CHECKED...

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RE: IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

Anywhere typically uses app based security for data, not object structures. It'd be helpful to know specifically which lookup is failing and what error is occurring in the Maximo logs, but I'd make sure that the user you're using has access to sites, GL accounts, and Labor in some capacity ...

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IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

Issue: Users of ANYWHERE SERVICE REQUEST security group are unable to "Refresh Lookup Data" in "Settings" option of "IBM Maximo Service Requestor Application". Please advise. Environment Detail: Device Samsung Note 9 OS Android 8.1.0 Maximo Anywhere version 7.6.4.0 Build...

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IBM Maximo Service Requestor Application - Fails to Refresh Lookup Data

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RE: Assignment vs. Responsibilities Fields

I like the answer from the other and your question opens a whole can of worms. Firstly, Maximo for ITSM and TAMIT is now IBM Control Desk. Essentially has Maximo under the covers, but a heap on top to support the IT world. Responsibility fields: As was noted about the history lesson, one thing...

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RE: Assignment vs. Responsibilities Fields

Your explanation is good but I would also put examples in the training material. Example 1: Person (patient) is on dialysis. Lead/supervisor is the nurse-in-charge. Assignment is to whomever is going to give the actual treatment. Example 2: Computer needs software updated. Owner is whomever...

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RE: Assignment vs. Responsibilities Fields

I think I'd approach it from a historical perspective, like this: From the early days of Maximo, the way work was doled out & tracked was by use of the Supervisor, Work Group, and/or Lead fields; and that's all that was available. Then came the era where they tried to implement &...