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RE: Most recent workflow transaction

Hi Eric, Make a new relationship and try this where clause (child table=WFTRANSACTION). It will get the WF transaction with the most recent date for the WO. ownertable = 'WORKORDER' and ownerid = :workorderid and transdate=(select max(transdate) from wftransaction z where z.ownertable='WORKORDER...

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RE: Submit a Service Request Customization

@Steven Shull that's what I was afraid of. We will eventually be going to MAS but probably not for a few years. I guess we'll just have to live with the way it works​

Answer

RE: Submit a Service Request Customization

The legacy work centers are not easily customizable and don't have a supported process to persist your changes on updates. It can be done but I wouldn't recommend it because it'd be a short-lived customization. We've replaced this work center in MAS with our SRMOBILE application built on our...

Question

Submit a Service Request Customization

Our organization is in the process of implementing the "Submit a Service Request" Work Center. When you go to add a new Service Request you drill down by clicking on "bubbles" (i.e. Classifications) It then takes you to a Describe the Issue page. The Description/Summary field gets pre-populated...

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RE: Inspection forms - can you import/export?

Hi! Seems we got MXLoader to work for both Read and load now. You need an objectstructure with Inspectionform, Inspquestion, Inspfield, Inspfieldoptions ....... And then columnheaders like: INSPFORMNUM NAME DESCRIPTION LONGDESCRIPTION STATUS REVISION SITEID ORGID TYPE INSPQUESTION...

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RE: Most recent workflow transaction

Hi Prashant, When ordering the result set like this, I added "order by transdate desc" at the end of the where clause. Doing this is still giving me only the last workflow transactions that had been put in the database, it is not returning the transactions that are currently being created. Im...

Discussion Thread 3

Folder Sequence in Attachments

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RE: How do you determine if a comment/worklog was created through Self Service --> Submit a Service Request

Thank you @Phil Runion I've been contemplating what you have said and I tend to agree that an escalation or maybe even a cron task might be better for this kind of thing. Thanks for your input! Eric​

Answer

RE: How do you determine if a comment/worklog was created through Self Service --> Submit a Service Request

You should be able to fire an automation script on this by using the launch point "Script for Integration". The script would run on both add and update but I believe you will be able to tell if it is an update by checking the "onupdate" implicit variable. You will probably need to load the work...

Question

How do you determine if a comment/worklog was created through Self Service --> Submit a Service Request

We are currently in the process of implementing the Self Service --> Submit a Service Request "Work Center" functionality within Maximo Asset Management 7.6.1.3. I discovered that it allows the end users to add "Comments" which show up as Work Logs within the Service Desk --> Service Request...