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  • 1.  Automatic Email Notification Configuration in IBM Maximo

    Posted 2 hours ago

    Hello everyone,

    I'm working on an IBM Maximo implementation and need guidance on the best approach to achieve the following requirement.

    When a Work Order of type IM or PM is created, the system should automatically send email notifications to all users who meet the following condition:
    The NJESIA field in the Work Order is equal to the NJESIAPERSON field in the Person record.
     
    In other words, once the Work Order is created, Maximo should automatically identify all users whose NJESIAPERSON value matches the NJESIA value of that specific Work Order and send them an email notification.
    We have already attempted to configure this requirement using Communication Templates and Automation Scripts, but without success so far.
     
    Any guidance is appreciated. Thank you!
     
    Thank you!

    #Administration
    #Customizations
    #MaximoApplicationSuite
    #WorkManagement

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    Raziela Avdylaj
    InfoSoft Business Solutions
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  • 2.  RE: Automatic Email Notification Configuration in IBM Maximo

    Posted 57 minutes ago
    Edited by Steven Shull 54 minutes ago

    If you have a relationship from WORKORDER->PERSON based on your custom field you should be able to define a role with the type set to "A set of data related to the record" and the value being your relationship to PERSONID. 

    If you don't have a relationship you should be able to create an automation script role (IBM Maximo Autoscripting Guide – Role automation acript) to reference on the communication template and use the addEmailId for each of the email addresses you need. Since you need to return more than 1 record & likely won't have a person group with the correct membership, this would enable you to build the email list yourself dynamically at runtime. 



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    Steven Shull
    Naviam
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    Original Message